More than an hour later, I had been told that a refund should have been processed on my account in August last year, but hadn't been. Next day, I tried again, and after about 20 minutes resorted to the chat facility. So far in this tale, I had wasted about 40 minutes and achieved nothing. So, I looked for an email to get this sorted (30 seconds to write an email maybe?), and couldn't find one, so I tried the chat service, which was busy. The instructions for this didn't work, and so I looked for a refund, and the instructions for that didn't work. If you’re recording a new greeting, follow the voicemail attendant’s instructions on how to record a greeting.The other day, I received an email saying I needed to reactivate my Skype credits.

You can press 1 to listen to your messages or 2 to record a new greeting.

You should now be at the voicemail main menu.

Press on your office phone. If you prefer using Skype, go to the dialer and press and hold for three seconds.

Click Reset your PIN and follow the on-screen instructions.

Sign-in using your Trinity email address and password.

In Skype for Business, click on the telephone icon circled in red and then click on PIN.

It is used for signing into an office phone and for identifying yourself as a Meeting Organizer in conferences. Your Skype PIN is different than a voicemail PIN.

If you are on a Trinity workstation, it will auto sign-in.

Launch the Skype for Business client from your desktop or from Start | Programs | Microsoft Office 2013.

If the phone is already logged in as someone else, press the Status softkey and then press Sign out.Ĭonfused?! Watch our video of Signing in to the Phone. Your screen should look similar to the following:

Press down on the directional pad to go to the next line for your Lync PIN.

Input your the last 4 digits of your extension.

Review your phone’s layout to find the softkeys.

From the phone, press the Sign in softkey.Sign in to your office phone with your Skype PIN to make and receive phone calls. You won’t have to sign in every time to use the phone! For topics not covered below, such as how to place a call and instant messaging, view the How to Videos.

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